ze7's Privacy Policy
Your personal information is held with the highest level of protection on our end. This policy explains in detail how ze7 works to safeguard your privacy on the platform.
Introduction and Scope
ze7 ("we", "us", or "the platform") is a trusted online betting and gaming platform in Bangladesh. We take the privacy of our users ("you" or "user") very seriously. This Privacy Policy ("Policy") describes what kind of personal information ze7 collects from you, how that information is used, who it may be shared with, and how you can maintain control over your information.
When you visit ze7's website, create an account, play games, or use any of our services, you accept the terms of this privacy policy. If you disagree with any part of this policy, please refrain from using our platform's services.
This policy applies to all ze7 services, the mobile version, and all associated digital channels. We may update this policy from time to time, and you will be notified appropriately of any significant changes.
Information We Collect
ze7 collects various types of information to provide and improve its services. This information is divided into the following categories:
Identity Information
Information you provide at the time of account registration:
- Full name
- Date of birth (for age verification)
- Mobile number
- Email address
- National ID or passport number (for KYC verification)
Financial Information
Information required for processing transactions:
- bKash / Nagad / Rocket / Upay mobile number
- Deposit and withdrawal history
- Payment method details
- Transaction amount and time
Gaming Activity Information
Information about your use of the platform:
- Game play history and results
- Bet amounts and duration
- Bonus usage information
- Preferred game categories
- Session duration
Technical Information
Information related to your device and connection:
- IP address
- Browser type and version
- Operating system
- Device identifier
- Cookies and session data
- Login time and logout time
Purpose of Data Use
ze7 uses the information collected only for the following legitimate purposes:
Account Management
Information is used to create, verify, and keep your account secure. Age verification and the KYC process are also included in this.
Service Delivery and Improvement
Information is used to operate gaming services, process payments, and improve the platform experience.
Security and Fraud Prevention
Information is used to detect suspicious activity, prevent fraud, and protect the integrity of the platform.
Customer Support
Information is used to stay in contact with you, resolve issues, and provide 24/7 support in Bengali.
Responsible Gaming
Information is used to monitor your gaming behavior, identify signs of problematic gaming, and provide assistance when needed.
Legal Compliance
Information is stored to comply with applicable laws and regulations and to meet the requirements of regulatory authorities.
Data Sharing and Disclosure
ze7 does not sell your personal information to third parties. However, information may be shared in a limited way in the following cases:
Service Provider Partners
The minimum necessary information may be shared with trusted third parties for payment processing (bKash, Nagad, Rocket, Upay), game software providers, and technical support. These partners are required to follow our privacy standards.
Legal and Regulatory Requirements
Information may be disclosed in response to a court order, valid legal process, or a request from a regulatory authority. Such disclosure will always be consistent with the law.
For Security and Safety Purposes
Information may be shared with relevant authorities to prevent fraud, money laundering, or other illegal activity. The safety of ze7 and its users is the top priority.
Important: Your information is never sold, rented, or transferred to any third party for marketing or advertising purposes.
Cookies and Tracking Technology
ze7 uses cookies and similar technologies to improve your browsing experience. The types of cookies and their purposes are described below:
Essential Cookies
These cookies are necessary for the core functionality of the platform — maintaining login sessions, security authentication, and payment processing. They cannot be disabled.
Functionality Cookies
These cookies are used to remember your preferences — such as language preference, game settings, and personalized experience.
Analytics Cookies
These collect anonymized data to measure platform performance and improve the user experience. These cookies do not identify you personally.
Managing Cookies
You can disable non-essential cookies through your browser settings. However, this may limit some functionality of the platform.
Data Security Measures
ze7 applies industry-standard technology and processes to protect your information. The key pillars of our security setup are listed below:
SSL Encryption
All data transfers between you and our servers are secured by 256-bit SSL encryption.
Firewall Protection
Advanced firewalls and intrusion detection systems prevent unauthorized access.
Two-Factor Authentication
Two-factor authentication is provided to protect your account.
24/7 Monitoring
The security team monitors the system 24/7 to instantly detect suspicious activity.
User Responsibility: Keep your account password private and never share it with any third party. If you suspect unauthorized access, contact us immediately.
Data Retention Period
ze7 retains your personal information only for as long as necessary to fulfill the purpose for which it was collected, or as required by legal obligations.
Account Information
Identity and account information is retained while your account is active. Even after account closure, certain information may be kept for a specified period as required by law.
Transaction Information
Financial transaction records must be retained for an extended period to meet legal and regulatory obligations. This information is stored in compliance with anti-money laundering regulations.
Technical Logs
Server logs, access logs, and security event logs are retained for a limited period and are then automatically deleted.
At the end of the retention period, ze7 securely and permanently deletes or anonymizes the information so that it can no longer identify you personally.
Your Rights and Controls
As a user of ze7, you have the following rights over your own information:
Right to Access
You may request a copy of your personal information stored with us at any time. We will provide it within a reasonable time.
Right to Correction
If there are any errors or incomplete details in your information, you can request a correction. This can be done directly in your account settings or through support.
Right to Deletion
In certain circumstances you may request that your information be deleted. However, some information may need to be retained due to legal obligations.
Right to Object to Processing
You may object to your information being used for marketing purposes. In such cases we will stop doing so immediately.
To exercise these rights, contact our live chat support or email us at: [email protected]
We will process your request within a reasonable time and act on it after verifying your identity.
Protection of Minors
ze7 is a platform for adults only. Our services are available only to those aged 21 and above. We do not knowingly collect information from anyone under the age of 21.
An age verification process is in place during registration. If we learn that a minor's information has entered our system, we will immediately close that account and delete the related information.
If you become aware that a minor has created an account on our platform, please let us know at [email protected].
Policy Changes and Updates
ze7 may update this privacy policy from time to time. The date on which changes take effect will be noted at the top of this page. For significant changes, we will notify you in the following ways:
- A notice will be sent to your registered email
- A notification will be displayed when you log in to the platform
- The date of the update will be noted on this page
Your continued use of the platform after any changes means you have accepted the new policy. If you do not agree with the new policy, you may request that your account be closed.
Contact and Complaints
If you have any questions, concerns, or complaints about this privacy policy, please contact us:
Live Chat Support
Our 24/7 Bengali live chat support team is always ready to answer any privacy-related questions you may have.
Email Contact
For written privacy requests or complaints, email us at: [email protected]
We will review any privacy-related request you submit within a reasonable time and notify you in writing. If our response is unsatisfactory, you have the right to file a complaint with the relevant legal authority.